4 Frequently Asked Questions
What does “unlimited” small jobs mean ?
UpWordPress support provides unlimited small jobs for your WordPress site each month, a small job is a task that can be completed in 30 minutes or under. Typically things like, theme or plugin installations, small tweaks to your site such as updating text, images, resolving plugin conflicts, adding new content, configuring a slider and so on.
* Support requests requiring more than 30 minutes will be discussed with you and may incur a fixed or hourly cost.
How does the 10-Day free trial work and are there any restrictions ?
We keep it simple. After your account has been setup, send a request to our support team to perform any WordPress related small job, task, or fix. Test our service, response time, and expertise. If you would like to cancel for any reason, send us a cancellation request before the end of the 10-day free trial.
* Your payment method will not be billed and we won’t bother you with any questions.
My website has some issues or has been hacked. Can you help ?
Definitely! This is what we do. Before a site can be fully integrated into our WordPress Management Service we will verify your site is free of any major issues, malware, or misconfiguration. Websites with major concerns will need to be addressed before monthly management services can be offered. Additional fees will apply.
* Sites not meeting minimum standards, will not qualify for our management program and 1st month’s management fee refunded.
Who is behind UpWordPress ?
UpWordPress is powered by a team of WordPress developers, marketing gurus, and support staff based throughout the United States. We’ve had the opportunity to develop business solutions for startups and some of the biggest online brands. Our team averages over 5 years in WordPress development, design, and support.
We are part of a bigger team called Innovata Group LLC.